Support
Help with Fret Rush on the web, iPhone and Android.
Fret Rush is a guitar fretboard trainer. If something is not working, or you just want to ask a question, email support@fretrush.app and a real person will read it.
Writing in about a problem? It helps enormously to include your device and OS version (for example "iPhone 14, iOS 18.7"), the email address on your account if you have one, and what you were doing when it went wrong. That usually turns several days of back and forth into one reply.
Purchases and Fret Rush Pro
Pro is a one-time purchase, not a subscription. Buy it once and it stays on your account.
I bought Pro but the app still shows ads
Make sure you are signed in to your Fret Rush account. Pro is attached to your account, not to the device, so it can only be applied once we know who you are. If you are signed in and it still has not appeared, close the app fully and reopen it, then email us.
I have a new phone and Pro is missing
Sign in with the same Fret Rush account, then tap Restore Purchases on the Profile screen. That button only appears when Pro is not currently active.
I was charged twice, or charged and did not get Pro
Email us with the date and the email address on your account. Refunds for App Store and Google Play purchases are handled by Apple and Google rather than by us, but we can confirm what your account shows and help you make the case.
Can I move Pro to a different account?
A purchase belongs to one Fret Rush account. If you bought it on the wrong account, email us and we will sort it out.
Accounts and your data
Do I need an account?
No. You can play without one and your stats will be saved on your device. An account syncs your progress across devices and puts you on the leaderboards.
I have forgotten my password
Use the "Forgot password" link on the sign-in screen. If the reset email does not arrive within a few minutes, check your spam folder, then email us.
How do I delete my account?
You can delete your account and everything in it from the delete account page, or from the Profile screen in the app. It is immediate and permanent.
What do you do with my data?
The privacy policy covers this in full. The short version: without an account nothing leaves your device, and with one we store your email, username and gameplay results so stats and leaderboards work.
The tuner and the microphone
The tuner needs microphone access to hear your guitar. Your device will ask permission the first time you open it. Nothing is recorded and no audio leaves your device: the pitch is worked out on the phone itself.
If you said no by accident, you can change it in your device settings under Fret Rush, then reopen the tuner.
Practice modes
Every mode is explained on the How to Play page, including which ones are timed, which count towards the leaderboard, and a suggested order to work through them.
Contact
Email: support@fretrush.app
For privacy questions specifically, privacy@fretrush.app reaches the same place.